The focus of the franchise is to boost services and implement a series of service improvements to make journeys better for passengers.
This means cleaner trains and stations, more reliable lifts and escalators, more efficient and reliable station maintenance and faster passenger journeys. Maintaining the network’s 99 per cent reliability record and ensuring it remains one of the best performing railways in the UK is a key priority.
The DLR began operating in 1987, with 11 trains serving 15 stations and in its first year of operation it carried 6.7m people. Today the railway – which is entirely step-free - has 45 stations, 40km of track and 149 carriages and during the 2016-17 year, it carried a record-breaking 122.3m passengers.
KeolisAmey Docklands became the operator of the network on 7 December 2014 under a seven year franchise agreement.
For information regarding the Docklands Light Railway, including live departures, status information, route maps and timetables, visit tfl.gov.uk.
KEOLIS is a leading passenger transport business, operating in 16 countries around the world. Since 1996 Keolis has operated some of the UK’s busiest rail franchises, delivering one in every two light rail journeys, 30% of heavy rail journeys and employing over 13,000 people.
Keolis is a joint venture partner in two UK Train Operating Companies (TOCS) with GTR and Southeastern, which includes HS1 in Kent, the UK’s only high-speed railway. In addition to the Docklands Light Railway, KeolisAmey won the contract to run the Manchester Metrolink light rail system from July 2017 and Keolis also operates the Nottingham Tram NET System.For more information on Keolis, please visit www.keolis.co.uk
AMEY is one of the UK's leading engineering consultants and public service providers, delivering innovative and versatile asset management, engineering design and operational delivery solutions in rail.
Amey’s 21,000 employees keep daily life functioning in almost every neighbourhood across the UK.
Amey is committed to operating a sustainable business and to delivering services which meet and go beyond the sustainability objectives of our customers.
As one of the largest and most diverse companies working for the public and regulated sectors in the UK, Amey has the ultimate aim of creating better places for people to live, work and travel.For more information on Amey, please visit www.amey.co.uk